THINKING OF OUTSOURCING YOUR CALL CENTER? MAKE THE RIGHT DECISION.
Contact Service is a contact center outsourcing company that delivers innovative, quality-driven, customer service solutions, across all industry segments. We are not another “call center” provider, we are “contact center” and we provide a multi-channel approach – voice, chat, email and social media.
For companies with higher call volumes, or those that require unique skill sets, Contact Service offers dedicated support agents. This model is ideal for companies that have complex products or require a higher service level from its contact center. Dedicated contact center agents will work exclusively for your company. They will be specifically chosen for your company and you can be involved in the recruitment process and interview short listed agents.
When you have a team of dedicated contact center agents, they will answer phone calls, emails, chats, etc. only for your company and will not be involved in other activities. They will be well informed about your company products or services and will be able to serve your clients as your employees. Dedicated agents will be more committed to your company goals, connect with your clients and provide exceptional customer care. Agents will be trained to become thoroughly knowledgeable of your business processes and if selling is involved, quickly recognize opportunities for up-selling and cross-selling.
We work in tandem with you as your extended team and continuously tailor our services to meet your evolving business needs and challenges. Our goal will be always to exceed your expectations and provide excellent service for your clients.
If you are not sure which option will suit you best, you should consider these two factors:
Complexity of the product/service